1. Before payment
Unpaid or expired bookings may be cancelled without a refund because no successful funds were received. Third-party fees are refundable only if the provider returns them.
2. After payment
Post-payment cancellation is reviewed against booking status and time to handover. Any applicable policy or deduction must be shown before confirmation.
Rentalnesia does not promise automatic refunds beyond current system capability. Contact support@rentalnesia.com where self-service is unavailable.
3. Vendor or platform cancellation
If a vendor rejects, lacks stock, or cannot fulfil before handover, the renter is entitled to refundable components. The platform may cancel for fraud risk, legal duties, duplication, obvious pricing error, or security and will explain fund impact.
4. After handover
Early termination after rental starts does not automatically produce a refund. The parties may agree a fair outcome based on condition, use, fault, and evidence.
Materially non-conforming, unsafe, or unusable goods must be reported promptly before further use.
5. Refund method and timing
Approved refunds go to the original method or another lawful verified destination. The internal target is [REFUND_BUSINESS_DAYS] business days after final approval, excluding provider or bank time.
Users must provide correct refund details and may need to submit fraud-prevention evidence.
6. Deposit claims
Deposits are released after completion when no claim exists. A disputed portion may be held during evidence review; an undisputed balance is processed where the system and law permit.
7. Appeal and escalation
Use the dispute feature or support@rentalnesia.com with booking code, timeline, amount, and evidence. The operational filing limit remains [CLAIM_WINDOW] until approved for production.