1. Account and transaction support
Email: support@rentalnesia.com. Phone: [supportPhone]. Include the booking code where relevant, but never send passwords, OTPs, PINs, or card data.
2. Privacy and personal data
Send eligible access, correction, deletion, consent-withdrawal, or privacy complaints to [privacyEmail]. Identity may be verified first.
3. Cancellation, refunds, and disputes
Prefer cancellation or dispute tools in booking details. If unavailable, email support@rentalnesia.com with booking code, timeline, disputed amount, and evidence.
4. Official correspondence
PT. Rentalnesia Kreasi Solusindo, NIB [companyRegistrationNumber], [companyAddress]. This address must be verified before formal legal correspondence.